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“O Christmas Tree Farm, O Christmas Tree Farm”: The Benefit of On-Site Agents

If you received something this Christmas, there's a good chance a truck brought it—including your live Christmas Tree! (Maybe Sureway even moved it prior to you getting it.)

Enjoy a few photos and a Happy Holidays video from Wade J. Carey, Eastern Regional Manager of Sureway Transportation—on site at a Christmas Tree Farm in the mountains of the Western part of Virginia. He visited with Paul Westbury, another one of our dedicated on-site Sureway agents. 

After sharing last month's blueberry blog post, and now with this tree farm mention, we wanted to cover the benefits of on-site agents...

All About On-Site Agents

In today's fast-paced transportation world, an on-site freight agents is a key player in the supply chain management process. They are essentially a liaison between carriers and shippers, responsible for coordinating and managing shipments from start to finish. They act as the main point of contact for all parties involved in the transportation process, ensuring that goods are delivered on time, within budget, and with minimal disruptions.

The primary responsibility of an on-site freight agent is to facilitate efficient and cost-effective transport solutions for their clients. This involves understanding each client's unique shipping needs, negotiating rates with carriers, arranging pick-up and delivery times, tracking shipments in real-time, and handling any issues that may arise during transit.

One of the most significant advantages of having an on-site freight agent is their ability to provide personalized service to each client. Unlike larger logistics companies that may have a one-size-fits-all approach, on-site agents can tailor their services to meet the specific requirements of different industries or businesses—such as Christmas tree farms, in our Sureway example here. This level of customization allows them to identify potential challenges beforehand and mitigate any risks associated with transport operations.

In addition to managing day-to-day transportation operations, on-site freight agents also play a crucial role in maintaining strong relationships with carriers. They are responsible for negotiating rates, ensuring carriers comply with contractual obligations, and providing feedback on carrier performance. By fostering positive relationships with carriers, agents can secure better rates and services for their clients in the long run.

With their expertise, personalized service, problem-solving skills, and carrier relationships, on-site freight agents play a critical role in keeping businesses running smoothly and delivering important items like Christmas trees right on time. Learn more about our freight capabilities at